Money Back Guarantee
At Bali Tour Legendary, we understand that booking a tour package is a significant decision. We want you to feel completely confident and secure when you choose us. That’s why we offer a straightforward Money Back Guarantee.
What Does Our Guarantee Cover?
Our Money Back Guarantee applies to the following situations:
- Cancellation Due to Our Error: If we have to cancel your tour due to unforeseen circumstances on our end (e.g., overbooking, supplier issues), you will receive a full refund of the amount you paid.
- Significant Deviation from Itinerary: If there’s a significant and unannounced change to your itinerary that negatively impacts your experience (excluding changes due to force majeure, such as weather or natural disasters), and we cannot offer a suitable alternative, you are entitled to a refund for the affected portion of your tour.
- Misrepresentation of Services: If the services provided significantly differ from what was advertised on our website or in your booking confirmation, and we cannot rectify the issue, you will receive a refund for the affected services.
What is NOT Covered?
Our Money Back Guarantee does not cover:
- Changes or cancellations made by you, the customer, beyond our standard cancellation policy.
- Delays or changes caused by events outside of our control, such as:
- Natural disasters (earthquakes, floods, etc.)
- Weather conditions
- Political instability or unrest
- Flight delays or cancellations by airlines
- Pandemics or epidemics
- Minor changes to the itinerary that do not significantly impact the overall experience.
- Customer dissatisfaction based on personal preferences that were not explicitly guaranteed.
How to Claim Your Refund:
If you believe you are eligible for a refund under our Money Back Guarantee, please follow these steps:
- Contact Us Immediately: Notify us of the issue as soon as it occurs, ideally during your tour. You can contact us by phone at +62 859‑5620‑8656 or email at team@balitourlegendary.com.
- Provide Documentation: Submit any relevant documentation, such as photos, videos, or written statements, to support your claim.
- We Will Investigate: We will investigate your claim thoroughly and respond to you within 2 business days.
- Refund Processing: If your claim is approved, we will process your refund within 2 business days to the original payment method.
Our Commitment to You:
We strive to provide exceptional tour experiences. Our Money Back Guarantee is our way of demonstrating our commitment to your satisfaction. We want you to book with confidence, knowing that we stand behind the quality of our tours.
Questions?
If you have any questions about our Money Back Guarantee, please do not hesitate to contact us. We’re here to help!